The company performs returns and exchanges of goods of proper quality in accordance with the Law "On Consumer Rights Protection."
Returns and exchanges of goods are carried out by the transport company "Nova Poshta," or at the address: 21 Myrna Street (35820), Ozhenyn, Ukraine.
For issues related to returns and exchanges of goods, please call our manager at +380 67 197 06 27 .
Returns and exchanges of goods are possible within 14 days after the customer receives the goods. Return delivery of goods is carried out by agreement.
Conditions for Returning Goods of Proper Quality:
According to Article 9 of the Law of Ukraine "On Consumer Rights Protection," there are two reasons why a buyer can return or exchange a purchased item:
- If the product does not meet the quality claimed by the manufacturer.
- If the product fully meets all requirements but, for some reason, does not satisfy the buyer.
The returned item must be in proper condition, namely:
- The packaging is intact.
- The set is complete.
- There are no mechanical damages.
- There are no signs of use.
The return shipment can be made within 14 days from the moment of receipt.
The return is made at the sender's expense.
Refunds are made in a way convenient for the client within 3 working days after the seller receives and checks the goods.
Conditions for Returning Goods of Improper Quality:
According to Article 8 of the Law of Ukraine "On Consumer Rights Protection," if defects are discovered during the established warranty period, the consumer has the right to demand, in the manner and within the time limits established by law:
- A proportional reduction in price;
- Free elimination of defects in the goods;
- Compensation for expenses incurred to eliminate defects in the goods;
- If defects in the goods that cannot be repaired are discovered, the client can request a replacement of the goods or a refund.
Notification of receiving goods of improper quality must be made within the first 24 hours after receiving the goods by the customer via a phone call or an email to info.hardy.ua@gmail.com.
Consumer requirements provided by this article are not enforceable if the seller, manufacturer (the enterprise that satisfies the consumer's requirements specified in the first part of this article) proves that the defects in the goods arose due to the consumer's violation of the rules for using or storing the goods. The consumer has the right to participate in the quality check of the goods personally or through their representative.
The return is made at the recipient's expense.
Refunds are made in a way convenient for the client within 3 working days after the seller receives and checks the goods.
According to the Law "On Consumer Rights Protection," the company may refuse the consumer an exchange and return of goods of proper quality if they fall under the categories specified in the current List of non-food goods of proper quality, not subject to return and exchange.